Payment & Refunds

Payment

We accept MasterCard® credit/debit cards only. We <3 Bitcoin, all orders placed via Bitcoin get up to 30% discount.

Yes! If your order is worth $199 or more, we can accept payment via Western Union. Please contact our Live Chat for more information.

The headquarter of our credit card payment partner is in China. This is why there's a currency conversion fee (typically around 2-3% of the total transaction value). Although this fee is usually paid by the credit card holder, we've decided to pay this fee for you. The exact conversion fee depends on your issuing bank. But we're unable to determine how much it'll be, so we consistently charge credit cards 3% less than advertised to make up for this.

It appears like your card is not compatible with our payment processor. Although it happens very rarely, we won’t deny its occurrence & (unfortunately) we can’t help it.

Refunds

In very rare cases your package can get lost before it leaves India. Also, we have a no questions asked refund or reshipment policy if your order meets the following criteria.

  • Your package was intercepted by customs
  • Your package was lost in transit (no tracking update for 2 weeks EMS & 3 weeks for RMS)
  • The delivery timeframe for EMS packages is 7-10 days & RMS is 14-17 days. (We will reship or refund if your package doesn’t get to you in 28 working days for EMS and 60 days for RMS)

The reshipment or refund policy does not cover, if

  • An incorrect address has been provided to us
  • The package has returned due to multiple delivery attempts failing